As the health care industry’s most comprehensive library of customizable policy and procedure templates, MCN Healthcare’s Outpatient Surgery and Ambulatory Services Policy and Procedure Manual includes this customizable template, Conflict Resolution. MCN’s policy library helps you meet compliance with Joint Commission and federal regulations including CMS, CDC, OSHA, OIG, HIPAA and more.

MCN’s templates save you time, money and resources, rather than developing healthcare policy and procedure manuals from scratch.

Here is some sample content from Conflict Resolution:

	POLICY: It is the policy of this facility to provide for a systematic approach to resolve conflicts that may arise in the care of a patient. PROCEDURE: Any patient and/or family member who identifies an issue which presents a conflict in the care that the patient is receiving shall be encouraged to address that issue with the following staff in order of the priority listed: Direct Patient Care Provider Charge Nurse Ambulatory Care Services Manager Administrative Representative In the event that the conflict still cannot be resolved, the family or patient shall be directed to to allow...
Second excerpt:
	...conflict still cannot be resolved, the family or patient shall be directed to to allow for a multidisciplinary approach towards resolution of the conflict. SUBJECT:CONFLICT RESOLUTIONREFERENCE #1019PAGE: 1DEPARTMENT: AMBULATORY CARE SERVICES OF: 1EFFECTIVE: APPROVED BY: REVISED: Outpatient...