MCN’s customizable template, Communication, is taken from our Outpatient Surgery and Ambulatory Services Policy and Procedure Manual. MCN Healthcare’s proven policy and procedure templates, competencies and compliance tools have assisted more than 20,000 health care organizations worldwide meet their regulatory compliance goals.

MCN’s templates save you time, money and resources, rather than developing healthcare policy and procedure manuals from scratch.

Here is some sample content from Communication:

	POLICY: This facility shall provide forms, patient rights and responsibilities and educational materials in English and primary languages of the community served. A list of employee translators may be obtained from . In the event an on-site translator is not available, notify at All identification badges will clearly identify the name and credentials of all personnel working in the facility. Identification badges shall include a picture and large, readable print. A call system is in place in the event an unattended patient needs to summon assistance. Effective communication between...
Second excerpt:
	...and reporting concerns about their care. Patients and their families shall be encouraged to participate in their own care as a patient safety strategy. Information regarding the reporting of concerns about patient safety and patient care shall be posted throughout the organization. The information will also be posted on the 's website. Patients and families may also report concerns about patient safety and patient care anonymously using the hotline number:...