This customizable document, Standards of Excellence, is taken from MCN Healthcare’s Behavioral Health Partial Hospitalization Program Policy and Procedure Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

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Here is some sample content from Standards of Excellence:

	POLICY: Employees demonstrate knowledge sufficient to meet the job requirements, the initiative to take action and make decisions within established guidelines, and the commitment to achieve the quality standards set by . Employees demonstrate friendly, caring and cooperative behaviors towards others. Employees, when taking action to solve problems, exercise timeliness and good judgment. Employees demonstrate professionalism to patients and families by communicating effectively, by following the standards of appearance and by positively representing . SUBJECT: STANDARDS OF...
Second excerpt:
	...guidelines, and the commitment to achieve the quality standards set by . Employees demonstrate friendly, caring and cooperative behaviors towards others. Employees, when taking action to solve problems, exercise timeliness and good judgment. Employees demonstrate professionalism to patients and families by communicating effectively, by following the standards of appearance and by positively representing . SUBJECT: STANDARDS OF EXCELLENCE REFERENCE #6004 PAGE: 1 DEPARTMENT: ...