This customizable document, Patient Complaints, is taken from MCN Healthcare’s Behavioral Health Partial Hospitalization Program Policy and Procedure Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

MCN’s templates save you time, money and resources, rather than developing healthcare policy and procedure manuals from scratch.

Here is some sample content from Patient Complaints:

	POLICY: To provide a mechanism for patients to voice and to address their complaints or concerns and solve complaints or concerns. PROCEDURE: Upon admission, patients are to be advised of the administrative structure. The organizational structure shall also be kept in view at the center with office phone numbers. Patients may voice complaints or concerns during meeting in the AM. Patients may voice their complaints or concerns to their MD, case manager or charge nurse. Other staff should refer patients with complaints to these staff members. If these issues are not resolved, patients...
Second excerpt:
	...If these issues are not resolved, patients may complain to the Program Director who will attempt to resolve the issue. SUBJECT: PATIENT COMPLAINTS REFERENCE #1016 PAGE: 1 DEPARTMENT: PARTIAL HOSPITALIZATION PROGRAM OF: 1 EFFECTIVE: APPROVED BY: REVISED: Partial...