MCN’s customizable template, Documentation of Phone Calls, is taken from our Medical Office Policy and Procedure Manual. MCN Healthcare’s proven policy and procedure templates, competencies and compliance tools have assisted more than 20,000 health care organizations worldwide meet their regulatory compliance goals.

Health care organizations around the world utilize MCN’s compliant ready templates and workflow process tools to help them meet the latest changes in regulations and standards.

Here is some sample content from Documentation of Phone Calls:

	All patient phone calls will be documented on a Phone Message Form and response/advice given will be documented on the same form. This will be affixed to the Progress Notes and will become a permanent part of the medical record. SAMPLE FORM Phone Message Patient Name: Question/Concern: Advice/Response: SUBJECT: DOCUMENTATION OF PHONE CALLS REFERENCE #1002 PAGE: 1 DEPARTMENT: MEDICAL OFFICE OF: 1 EFFECTIVE: APPROVED BY: REVISED: ...
Second excerpt:
	...be documented on the same form. This will be affixed to the Progress Notes and will become a permanent part of the medical record. SAMPLE FORM Phone Message Patient Name: Question/Concern: Advice/Response: SUBJECT: DOCUMENTATION OF PHONE CALLS REFERENCE #1002 PAGE: 1 DEPARTMENT: MEDICAL OFFICE OF: 1 EFFECTIVE: APPROVED BY: REVISED: ...