MCN’s customizable template, Access Requests, is taken from our Medical Office Policy and Procedure Manual. MCN Healthcare’s proven policy and procedure templates, competencies and compliance tools have assisted more than 20,000 health care organizations worldwide meet their regulatory compliance goals.

MCN’s templates save you time, money and resources, rather than developing healthcare policy and procedure manuals from scratch.

Here is some sample content from Access Requests:

	POLICY: Telephone Inquiries: Information will not be released. The caller shall be instructed to make a request in writing and provide the necessary authorization with the written request. Assistance shall be given to callers to guide them in complying with details of a proper authorization. In Person Inquiries: Oral request made in person shall not be honored. Assistance in providing a written request and necessary authorization shall be given. Emergency requests: It is recognized that emergency situations arise that required the immediate exchange of information by telephone or...
Second excerpt:
	...take the following precautions: Obtain identifying information from the caller e.g., healthcare practitioners, name, address, telephone number. Indicate that a return call will be made after the information has been verified. Verify the identify of the caller by reviewing resource directories for clinics, medical practitioners and medical group staff. Review medical records for any prohibition of release of information. Return the call, providing limited information after receiving...