This customizable document, Standards of Patient Service, is taken from MCN Healthcare’s Leadership Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

MCN’s templates save you time, money and resources, rather than developing healthcare policy and procedure manuals from scratch.

Here is some sample content from Standards of Patient Service:

	STANDARDS OF PATIENT SERVICE We believe that the care provided at Hospital should be given in a spirit of joy, faith, hospitality and respect for the innate dignity of all persons. To affirm our commitment to the highest quality possible, we have developed Standards of Patient Service, which are based upon the expectations of those who come to Hospital. In providing care to all patients, our staff will be: Caring and considerate Professional in attitude, appearance and behavior Examples of healthy people Effective communications with one another Our facility will be: Clean, orderly...
Second excerpt:
	...to be placed on hold, and explain where their call is being transferred. Our personnel are sensitive to reducing noise levels near patient care areas. Our personnel respect patient privacy by knocking before entering a patient room if the door is closed, and by refraining from discussing one patient in front of another. Our personnel protect the confidentiality of patients, co-workers and others who use our facility. Our personnel make certain that patient modesty is respected at...