As the health care industry’s most comprehensive library of customizable policy and procedure templates, MCN Healthcare’s Leadership Manual includes this customizable template, Managing Emergency Department Excess Volume. MCN’s policy library helps you meet compliance with Joint Commission and federal regulations including CMS, CDC, OSHA, OIG, HIPAA and more.

MCN provides more than 80 health care specific policy and procedure manuals for Acute Care Hospitals, Ambulatory Care, Behavioral Health, Home Health, Physician Practice, and Long Term Care. MCN’s policy and procedure manuals focus on the latest healthcare "hot topic" issues related to patient safety and prevention of medical healthcare errors.

Here is some sample content from Managing Emergency Department Excess Volume:

	POLICY: Hospital shall address excess Emergency Department volume overcrowding as an organizationwide issue. Strategies will be employed to improve the Emergency Department patient's access to care, maximize the quality of that care and help maintain patient dignity during times of excess volume in the Emergency Department. PROCEDURE: Through optimizing internal processes, reducing avoidable admissions and appropriately shortening emergency department lengths of stay, the volume of patients in the Emergency Department will be adequately managed. Orders for tests and services for ED...
Second excerpt:
	...the needs of the ED patient population i.e., minimize lengthy ED waiting times, reduce unnecessary inpatient admissions Manage staffing patterns to effectively meet the needs of ED patients during volume excess Assess the competency of float staff requested to assist with ED patients during volume excess Minimize diversion, which includes coordination and integration with community resources Quarterly performance improvement outcome reports will be forwarded to the Emergency Services...