This customizable document, Service Standards - Quality Service, is taken from MCN Healthcare’s Intensive Care Unit Policy and Procedure Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

MCN’s templates save you time, money and resources, rather than developing healthcare policy and procedure manuals from scratch.

Here is some sample content from Service Standards - Quality Service:

	POLICY: QUALITY SERVICE STANDARDS are developed and implemented at this Hospital to improve patient satisfaction, respectfully assure patients rights and ensure patient care service is delivered in a customer focused manner. All patients and their significant others will: Be treated with respect and courtesy; Be greeted by a nurse on arrival in the ICU; Be oriented to the ICU; And will have their confidentiality preserved. All patients and/or significant others will be assured participation in their care by: Being introduced to those who are responsible for their care; Having...
Second excerpt:
	...for their care; Having questions answered regarding care; Having informed decision making supported; Being involved in planning day's activities; Timely communication of the scheduling of events/care. SUBJECT: SERVICE STANDARDS - REFERENCE #1009 QUALITY SERVICE STANDARDS PAGE: 1 DEPARTMENT: HOSPITALWIDE OF: 1 EFFECTIVE: APPROVED BY: REVISED: ...