This customizable document, Service Standards - Individual, is taken from MCN Healthcare’s Intensive Care Unit Policy and Procedure Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

MCN provides more than 80 health care specific policy and procedure manuals for Acute Care Hospitals, Ambulatory Care, Behavioral Health, Home Health, Physician Practice, and Long Term Care. MCN’s policy and procedure manuals focus on the latest healthcare "hot topic" issues related to patient safety and prevention of medical healthcare errors.

Here is some sample content from Service Standards - Individual:

	PERSON TO PERSON CONTACT: Patients and visitors are guests in this Hospital. Physicians and staff deserve the same courtesies. Our first impressions are critical. As such we will: Initiate contact with individuals in a friendly manner. Give patients and visitors the 'right of way'. Respect the patient's privacy and modesty. Keep patients/visitors informed of delays and explain the reason for the delay. Make sure the patient/visitor has all the necessary follow up information. Dress in a neat, clean and professional manner. Communicate effectively with patients at all times. ...
Second excerpt:
	...Communicate effectively with patients at all times. Demonstrate empathy to patients and family members' fear, pain and concerns. Respect patient and family needs for a quiet environment. Maintain patient confidentiality. Respect coworkers by maintaining attendance standards. Maintain a clean and organized work space and environment. SUBJECT: SERVICES STANDARDS - REFERENCE #1012 INDIVIDUAL PAGE: 1 DEPARTMENT: HOSPITALWIDE OF: 1 EFFECTIVE: APPROVED BY: REVISED: ...