This customizable document, The Role of the Hospice Volunteer, is taken from MCN Healthcare’s Hospice Policy and Procedure Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

MCN provides more than 80 health care specific policy and procedure manuals for Acute Care Hospitals, Ambulatory Care, Behavioral Health, Home Health, Physician Practice, and Long Term Care. MCN’s policy and procedure manuals focus on the latest healthcare "hot topic" issues related to patient safety and prevention of medical healthcare errors.

Here is some sample content from The Role of the Hospice Volunteer:

	THE ROLE OF THE HOSPICE VOLUNTEER What will I do? These questions are natural at first. Just remember that you have been selected to serve as a volunteer because experienced Hospice staff have confidence in you. Plunge in, taking with you an attitude of openness and receptivity to the needs of the assigned patient. Patients will let you know what you can do. Your relationship will unfold in stages in a natural way. Genuineness: Be yourself. Relate to your patient just as you would relate to anyone. People who are ill appreciate normal treatment, and in this way, take comfort that their...
Second excerpt:
	...personnel may occur. Expect conflict, it is a part of life. Sometimes conflicts reflect in deeper friendships. Sometimes a separation is best for all concerned. We are here to help resolve conflicts and frustrations. Your personal experience as a volunteer: Not always, but at times, your relationship with a particular patient will be a deeply personal one. You will experience grief, sometimes immediately, and sometimes it is a delayed reaction. This reaction is normal, and we are here...