This customizable document, Nondiscrimination Policy and Grievance Process, is taken from MCN Healthcare’s Hospice Policy and Procedure Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

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Here is some sample content from Nondiscrimination Policy and Grievance Process:

	PURPOSE: To prevent Hospice personnel from discriminating against other personnel, patients or other customers based on race, color, religion, age, sex, sexual orientation, disability or place of national origin. POLICY: According to Title VI of the Civil Rights Act of 1964 and its implementing regulation, Hospice will, directly or through contractual or other arrangement, admit and treat all persons without regard to race, color, religion, sex, sexual orientation, disability or national origin in its provision of services and benefits, including assignments or transfers within facilities. ...
Second excerpt:
	...the remedy or relief sought by the grievant. The Section 504 Coordinator, or her/his representative will investigate of the complaint to decide its validity. This investigation may be informal, but it must be thorough, allowing all interested persons to submit evidence about the complaint. The Section 504 Coordinator will issue a written decision on the grievance within 30 days of it being filed. The grievant may appeal the decision of the Section 504 Coordinator by filing an appeal in...