As the health care industry’s most comprehensive library of customizable policy and procedure templates, MCN Healthcare’s Home Infusion Therapy Policy and Procedure Manual includes this customizable template, Telephone Discussion Record. MCN’s policy library helps you meet compliance with Joint Commission and federal regulations including CMS, CDC, OSHA, OIG, HIPAA and more.

Health care organizations around the world utilize MCN’s compliant ready templates and workflow process tools to help them meet the latest changes in regulations and standards.

Here is some sample content from Telephone Discussion Record:

	POLICY: In the event that staff communicates with a client/family member over the telephone, the Telephone Discussion Record will be completed and placed as a permanent part of the client's medical record. Telephone discussions may be utilized in the following circumstances: The staff contacts the client in the interim of home visits to assess his/her medical condition and/or compliance with instructions. If the agency receives new orders for a client from the physician and the orders require notification to, and education of the client. If the staff wishes to follow up on a client's...
Second excerpt:
	...staff believes the client's condition or safety is questionable, or staff has a level of concern for the client. PROCEDURE: All staff communicating with a client, family member or client caregiver will complete the Telephone Discussion Record in black ink. Documentation includes: Client name as recorded in the agency medical record Medical record number Date of the telephone discussion Time of telephone discussion: start time and end time Indication of who participated in the...