This customizable document, Interpreter Services, is taken from MCN Healthcare’s Home Infusion Therapy Policy and Procedure Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

MCN’s templates save you time, money and resources, rather than developing healthcare policy and procedure manuals from scratch.

Here is some sample content from Interpreter Services:

	PURPOSE: Agency ensures that Limited English Proficient LEP clients and their families are able to effectively provide agency staff with a clear statement of their medical condition and history and understand the healthcare provider's assessment of their medical condition and treatment options. This is essential to the provision of quality client care. POLICY: Agency provides language assistance services, including bilingual staff and interpreter services, at no cost to each client/consumer with limited English proficiency, at all points of contact in a timely manner during all hours of...
Second excerpt:
	...provided for healthcare services is comprehensive and accurate. Should a client insist upon the use of a friend or family member to provide him/her with interpreting service, Agency staff shall ensure that a healthcare interpreter is also present to participate in the exchange to confirm that the translation represents an accurate portrayal of the information to agency staff and clients. The name of the friend or family member who interprets for the client and her/his relationship...