This customizable document, Patient Complaints, is taken from MCN Healthcare’s Home Care Corporate Compliance Manual. For more than 20 years, MCN has been the health care industry’s leading provider of policy and procedure templates, forms, competencies and other compliance tools.

MCN provides more than 80 health care specific policy and procedure manuals for Acute Care Hospitals, Ambulatory Care, Behavioral Health, Home Health, Physician Practice, and Long Term Care. MCN’s policy and procedure manuals focus on the latest healthcare "hot topic" issues related to patient safety and prevention of medical healthcare errors.

Here is some sample content from Patient Complaints:

	POLICY: Patients are informed verbally and in writing prior to the initiation of service/care of their rights to voice grievances/complaints and to recommend changes in policies and services without coercion, discrimination, reprisal and/or unreasonable interruption in services. PROCEDURE: Any complaint received from a patient or family will be forwarded in writing to the Director Patient Care Services. Home Health staff members are responsible for On-The-Spot resolving of patient problems, where possible, and for notifying the Director Patient Care Services and/or Administrator of...
Second excerpt:
	...action and response to the patient will be documented, using the Patient Complaint Documentation Form and will be retained by Administration in a Patient Complaint file. This form is to be initiated by the person receiving the complaint. The investigation shall be completed within 14 days unless circumstances prevent finalization within that time period. The patient/family shall be notified verbally and in writing of the delay. Patient complaints will be trended and reported...