MCN’s customizable template, Non-English Speaking Patients - Cultural Considerations, is taken from our Home Care Corporate Compliance Manual. MCN Healthcare’s proven policy and procedure templates, competencies and compliance tools have assisted more than 20,000 health care organizations worldwide meet their regulatory compliance goals.

MCN’s templates save you time, money and resources, rather than developing healthcare policy and procedure manuals from scratch.

Here is some sample content from Non-English Speaking Patients - Cultural Considerations:

	POLICY: This organization may arrange for staff members speaking the same foreign language or an interpreter to work with non-English speaking patients, as appropriate. Cultural considerations for all patients shall be respected and observed. Where such considerations impede the provision of prescribed treatment, personnel shall notify the Clinical Supervisor/Director Patient Care Services/Operations Manager and/or the physician in an effort to accommodate the patient's preference. The organization shall accept persons for care regardless of race, religion or national origin. The...
Second excerpt:
	...be reviewed and updated no less frequently than every six 6 months. PROCEDURE: When non-English speaking patients are accepted for services and it is deemed that an interpreter will be required, the following procedures shall be observed: Assign, when available, employees speaking the same foreign language to work with non-English speaking patients. Secure a written agreement with an interpreter to provide required services. Translated written instructions shall be provided when a...