MCN’s customizable template, Grievances (DME), is taken from our Home Care Corporate Compliance Manual. MCN Healthcare’s proven policy and procedure templates, competencies and compliance tools have assisted more than 20,000 health care organizations worldwide meet their regulatory compliance goals.

MCN provides more than 80 health care specific policy and procedure manuals for Acute Care Hospitals, Ambulatory Care, Behavioral Health, Home Health, Physician Practice, and Long Term Care. MCN’s policy and procedure manuals focus on the latest healthcare "hot topic" issues related to patient safety and prevention of medical healthcare errors.

Here is some sample content from Grievances (DME):

	POLICY: All patients serviced by the organization shall be informed of the procedure for voicing complaints. Patients/caregivers shall be given an opportunity to participate in decisions regarding their services, to voice grievances and to recommend changes in policies and services without coercion, discrimination, reprisal or unreasonable interruption of services. Any patient who feels his/her rights have been denied, who desires further clarification of rights or who desires to lodge a complaint about any aspect of service or equipment, should be informed to contact the Operations...
Second excerpt:
	... he/she shall document the grievance and action taken to date and submit same to senior management, who shall notify the patient and appropriate management personnel of all actions taken on the patient's behalf within ten 10 days. A copy of the completed performance improvement report shall be forwarded to the Performance and Clinical Coordinator. Patients should be advised that they may lodge complaints with the Consumer Protection Division of the Attorney General's Office, the...