As the health care industry’s most comprehensive library of customizable policy and procedure templates, MCN Healthcare’s Home Care Corporate Compliance Manual includes this customizable template, Conflict Resolution. MCN’s policy library helps you meet compliance with Joint Commission and federal regulations including CMS, CDC, OSHA, OIG, HIPAA and more.

MCN provides more than 80 health care specific policy and procedure manuals for Acute Care Hospitals, Ambulatory Care, Behavioral Health, Home Health, Physician Practice, and Long Term Care. MCN’s policy and procedure manuals focus on the latest healthcare "hot topic" issues related to patient safety and prevention of medical healthcare errors.

Here is some sample content from Conflict Resolution:

	POLICY: It is the policy of the organization to provide for a systematic approach to resolve conflicts that may arise in the care of a patient. PROCEDURE: Any patient and or family member, who identifies an issue that presents a conflict in the care which the patient is receiving, will be encouraged to address that issue with the following classes of staff, in order of the priority listed: Direct Patient Care Provider Immediate Supervisor Clinical Supervisor Director Patient Care Services/Operations Manager/Corporate Compliance Officer In the event that the conflict cannot be resolved...
Second excerpt:
	...Immediate Supervisor Clinical Supervisor Director Patient Care Services/Operations Manager/Corporate Compliance Officer In the event that the conflict cannot be resolved within the above classes, the family or patient will be directed to the Ethics Committee Chairperson to allow for a multidisciplinary approach toward resolution of the conflict. SUBJECT: CONFLICT RESOLUTION REFERENCE #4027 PAGE: 1 DEPARTMENT: HOME CARE OF: 1 EFFECTIVE: APPROVED BY: REVISED: ...