As the health care industry’s most comprehensive library of customizable policy and procedure templates, MCN Healthcare’s Home Care Corporate Compliance Manual includes this customizable template, About the Right to Express Grievances. MCN’s policy library helps you meet compliance with Joint Commission and federal regulations including CMS, CDC, OSHA, OIG, HIPAA and more.

MCN provides more than 80 health care specific policy and procedure manuals for Acute Care Hospitals, Ambulatory Care, Behavioral Health, Home Health, Physician Practice, and Long Term Care. MCN’s policy and procedure manuals focus on the latest healthcare "hot topic" issues related to patient safety and prevention of medical healthcare errors.

Here is some sample content from About the Right to Express Grievances:

	ABOUT THE RIGHT TO EXPRESS GRIEVANCES You have the right and responsibility to express concerns, dissatisfaction or make complaints about services you receive or do not receive without fear of reprisal or discrimination. We, at this organization encourage you to discuss all concerns and complaints with us. The organization telephone number is . When you call, ask to speak with the Nursing/Clinical Supervisor, Director Patient Care Services or the CEO. This organization has a formal grievance procedure that ensures that your concerns shall be reviewed and investigation started within 48...
Second excerpt:
	...that ensures that your concerns shall be reviewed and investigation started within 48 hours. Every attempt shall be made to resolve all grievances within 14 days. You will be kept informed by telephone of the status of the investigation and receive a written report when resolution is determined. If you feel the need to discuss your concerns, dissatisfaction or complaints with other than organization staff, the state provides a Home Health Hot Line. The hours of operation are AM...