As the health care industry's most comprehensive library of customizable policy and procedure templates, MCN Healthcare's Admitting Department Policy and Procedure Manual includes this customizable template, Standards of Patient Service. MCN's policy library helps you meet compliance with Joint Commission and federal regulations including CMS, CDC, OSHA, OIG, HIPAA and more.

Health care organizations around the world utilize MCN's compliant ready templates and workflow process tools to help them meet the latest changes in regulations and standards.

Here is some sample content from Standards of Patient Service:

	STANDARDS OF PATIENT SERVICE We believe that the care provided at Hospital should be given in a spirit of joy, faith, hospitality and respect for the innate dignity of all persons. To affirm our commitment to the highest quality possible, we have developed Standards of Patient Service, which are based upon the expectations of those who come to Hospital. In providing care to all patients, our staff will be: Caring and considerate Professional in attitude, appearance and behavior Examples of healthy people Effective communications with one another Our facility will be: Clean, orderly...
Second excerpt:
	...following Standards of Patient Service are evident by this pledge: Our staff acknowledge patients promptly and courteously with eye contact and a pleasant expression and tone of voice. Our staff use words that express respect, patience and understanding when talking with patients and/or other staff members. Our staff care for people with kindness and gentleness, rather than with roughness and cold professionalism. Our staff address adult patients by their proper title and last...