Manual: Administrative Manual for Ambulatory Care Facilities (Ver 8) External Reference: (NPSG 2E)
MCN's customizable template, “Hand-Off” Communication, is taken from our Administrative Manual for Ambulatory Care Facilities. MCN Healthcare's proven policy and procedure templates, competencies and compliance tools have assisted more than 20,000 health care organizations worldwide meet their regulatory compliance goals. Health care organizations around the world utilize MCN's compliant ready templates and workflow process tools to help them meet the latest changes in regulations and standards. Here is some sample content from “Hand-Off” Communication:
| | POLICY:
Hand-off communication will take place whenever there is a change in the patient's caregivers. Caregivers include all clinical staff and physicians.
Hand-off communication shall include:
Accurate patient information regarding care, treatment and services
Patient's current condition and diagnosis
Recent or anticipated changes in the patient's condition
What to watch for in the next interval of care
All information will be presented in a clear, concise manner.
Healthcare professionals shall be allotted the time to hand-off patient communication and to ask and answer questions... |
| Second excerpt: |
| | ...will take place:
At the change of shift between nurses
Writing or tape recording report is a form of hand-off communication as long as the individual receiving the information can ask questions of the individual who wrote or tape recorded the information.
When a nurse leaves the unit for a period of time, such as lunch or to accompany a patient to another unit or diagnostic department
Temporary responsibility of the patients, under the care of the departing nurse, is given to... |
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